ITSM

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SITS18: Helping to shape the future of ITSM

Leading Service Desk & IT Support Show welcomes 3,701 attendees The leading annual event for thousands of service desk managers and IT support professionals welcomed 3,701 attendees through its doors at Olympia London last week on 5-6 June.  From a new location, a vibrant rebrand, big-name vendors, and inspiring talks, SITS once again proved to […]

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next level

What’s next for ITIL?

ITIL distils and documents the best practices of IT. However, some of its critics maintain that in practice, the result is to crystallise the status quo at a particular moment in time, preventing further evolution, explains Dominic Wellington from Moogstoft. ITIL’s many defenders will quite rightly point out that ITIL does not define or document any […]

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