DON’T IMPLEMENT AI AGENTS WITHOUT A STRONG ITSM AND ITOM FOUNDATION
Organizations are shifting rapidly to implement AI in the enterprise to improve…
HappySignals’ Global Benchmark 2026: Employees Lose More Than Three Hours of Productivity Per IT Incident
New analysis of 1.77 million employee responses reveals that resolving tickets…
Why Your Service Desk Is Flying Blind Without ITAM
The cost of operating without full visibility Endpoints, applications, and…
Why Automated IT Distribution Is Becoming a Service Desk Essential
As organisations support hybrid working, mobile staff and shared device models,…
Why Integration Is Essential for Service Desks and MSPs
As service desks and managed service providers (MSPs) take on broader…
The SITS features you need on your radar
SITS - Service Desk & IT Support Show is returning to Excel London on 13-14…
Meet the Brand: Salesforce
We're excited to welcome Salesforce to SITS 2026. As one of the world's leading…
Speaker Q&A: Jenny Hock
On the 13th May, Jenny Hock, VP, Product Management at GoTo will be taking to…