Csaba Járomi, Senior Director, Solutions Consulting, EMEA at GoTo will be taking to the stage at SITS for No Longer Science Fiction: Putting AI to Work for SMB Service Desks Today
What’s the most rewarding aspect of your job?
Helping customers and providing them with repeatable value using our software.
How did you get into the world of AI for IT support?
It came with the 20 year history in ITSM, natural progression into Agentic models servicing this area.
For a service desk team with limited time and budget, what is the one AI use case you would recommend they tackle first, and why?
Automate the necessary administration and recordkeeping, that takes time, but probably the easiest to automate via agents.
What are you most looking forward to at SITS?
The energy – I have been attending probably 10 or more and it is always very positive, buzzing and insightful.
What do you want visitors to take away from your session?
AI is promising a lot, but generic approaches can lead to disappointing outcomes. Approach AI implementations in ITSM with highly specific goals and measures in mind, and find the vendor that supports these specific workstream efforts the best.
SITS – Service Desk & IT Support Show, taking place at Excel London 13-14 May 2026.
For further information, please visit www.servicedeskshow.com.