SITS Insight - Service Desk Show | 18-19 November 2020

Working from home and managing anxiety

We live in anxious times. And the stay-at-home restrictions are putting an extra strain on us.

Ensure your SIAM Contract fits the bill

As you enter in a multi-vendor operating model, aligned to the Service Integration & Management (SIAM) framework, it’s vital that your contract re...

Womble Bond Dickinson drives continual service management improvement with Sunrise ITSM SaaS

Leading law firm increases first time fix rates by 10% and supports implementation of Windows 10.

Survey shows 43% of IT Professionals still track IT Assets in spreadsheets

Ivanti have released survey results highlighting the challenges faced by IT organisations when it comes to aligning their IT Service Management (ITSM)...

Self Service isn’t self serving!

Young creative business people meeting at office.

The Internet has transformed the way we shop – to the point where we take it for granted that a couple of clicks on a site such as Amazon will d...

The ITIL 4 Service Value Chain (SVC) simplified

Marval’s Julian Ratcliffe looks at the ITIL 4 Service Value Chain – what it is and how you can use it to create products, services and, in...

Critical ingredients in running an IT department in 2020

Given the title of this blog, you’d expect that if you’re reading this in 2021 or beyond, it’s content will not be relevant to you. Fear not, for the...

North Wales Fire and Rescue supports frontline teams with Sunrise ITSM

Sunrise Software, a leading supplier of IT Service Management (ITSM) solutions, have announced that North Wales Fire and Rescue Service has upgraded i...

2020 and beyond: Superpowers you need to strengthen your service desk

In today’s day and age service desk managers are being asked to do more with less, supporting ever-demanding end users, and trying to support their or...

Five outsourcing mistakes to avoid at all costs

Cost is not the only consideration for small companies that are looking to outsource a help desk. So I’ve put together a checklist to help you cover a...

Don’t throw away your IT Operating Model!

Many years ago, I remember a regular debate which raged about whether an organisation could be “ITIL Compliant”. This term was often overused and was...

How Sasol successfully maintains 6,000 buildings worldwide with service management

Facilities management companies are responsible for the ongoing maintenance of buildings, and IT Service Management plays a crucial role in helping ma...