Cultivating a Service Desk with a smile
When was the last time you received poor customer service? Maybe a cashier...
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Solve remote working productivity pains with ITSM and automation
As the COVID-19 pandemic continues, lockdown measures have seen an extended...
MarXtar’s customer experience funny stories – anything for a bit of social interaction
In these strange scary crazy times, we thought a bit of light-hearted blog...
SITS – The Service Desk & IT Support Show postponed until May 2021
This year’s SITS – The Service Desk & IT Support Show has sadly been po...
Crisis management with ITSM tools
The world has never been as obviously reliant on technology as it is now, d...
COVID-19 and the recovery
The Covid-19 pandemic is forcing a significant change to our patterns, both...
The continuing challenges faced by Women in Tech
Gender equality is one of today’s most discussed issues within society and...
Webinar – Get back in the box
It’s no secret that ServiceNow® applications have greatly matured ove...
Cherwell announce two new applications to help during COVID-19 outbreak
Cherwell a global leader in service management, has announced two new Cherw...
Evolving the role of the service desk analyst with AIOps and automation
The responsibilities of a service desk analyst seem to grow more plentiful...
6 steps to improve how work gets done in IT
With all of the technology programmes like cloud, containerisation and Dev...
Why Change Management is important and selecting the right automation tool for it matters
This blog from Santhosh Kumar Ramesh emphasises on the importance of change...