-
The evolution of the IT service desk, from ticket-ticking to critical business function
In the first of a three-part series of blogs, Chuck Darst of Cherwell Software tracks the changing role of the IT service desk and what ...
Do you need a cyber hygiene programme?
Visitors to IT in the Park are set to discover a missing piece which derails most ITSM initiates before they gain momentum. (more…)
Are you offering service desk value, or meeting KPIs?
Eric Wright explains the huge difference between ticking the boxes and offering service desk value that is indispensable to the success of the business. (more…)
The increasing importance of implementing fool-proof disaster recovery
Have you got a disaster recovery plan in place? It’s not just the obvious pitfalls you need to avoid as Mike Puglia from Kaseya explains. (more…)
Freshworks targets customer apps with new Marketplace
In an attempt to improve customer experience – both for employees and external customers – Freshworks has released its Unified Marketplace Platform. (more…)
Ivanti gets top marks for higher education
Unified IT management specialist Ivanti says it now works with more than 30 UK higher education institutions following the addition of three new customers. (more…)
Boardroom point finger at IT for customer experience
Senior leaders are waiting for IT to proactively demonstrate and deploy technology which will improve customer experience. (more…)
Atlassian offers ‘one stop shop’ incident management
Productivity software provider Atlassian says it is now able to offer a complete incident management platform after buying out OpsGenie. (more…)
Tech skills crisis gives power to IT pros
A growing reliance on technology and a need to connect tech to business requirements have combined to create a skills crisis that IT professionals are perfectly placed to benefit from. (more…)
Kaseya shores up IT security with acquisition
IT infrastructure management solutions provider Kaseya will be able to offer its customers advanced IT security support thanks to its acquisition of RapidFire Tools. (more…)
First IT support supremacy. Then the World
Building an effective IT self-service portal has become an essential element of IT support. And as Eric Wright of Richmond Systems explains, your portal can deliver even more substantial business benefits. (more…)