The SITS Insight team spoke to a number of consultants, vendors and leaders in the IT service management world at SITS18. In this series of ...
Employee engagement might not be a priority for IT departments – but it should be. Natalie Calvert explains why the ‘soft’ issue of how your ...
We all have a unique SITS experience and first time visitor Praveen Ramesh, product marketer for FreshService explains the conversations he had, the education sessions he ...
Less than 30% of UK employees intend to stay in their current role according to research from analyst Gartner, a fall of more than 5% ...
The service desk is no longer the default method for IT support. Eric Wright says its time to rethink, rebrand and reposition the service desk ...
The combination of digital transformation and lack of suitable candidates are helping drive helpdesk salaries to unprecedented levels according to research from Robert Half Technology. (more…)
Steve Morgan of Syniad IT is at the vanguard of connecting IT with strategic business outcomes. Here he shares his current ITSM challenges, the trends we should follow and what has inspired his career. (more…)
IT service management platform provider Cherwell is aiming to help its customers build advanced IT process automation by forming a technology alliance and releasing a dedicated product. (more…)
The global IT market is being driven by digital transformation and IT services, yet this is no fad: it appears to be the new norm. (more…)
Non-IT workers are so disillusioned with IT departments they are actively seeking support alternatives beyond the IT helpdesk. (more…)
According to popular ITSM theory, the trinity of People/Process/Technology should be given equal attention. But in reality, ‘People’ tends to be the overlooked element. At SITS18, a panel of experts discussed the issue of overcoming the ITSM people problem. (more…)
Kat Turner, Education Portfolio Manager at ITSM Zone facilitated a popular Hot Topic Roundtable discussion all about ‘mentoring’ at this year’s SITS, which took place earlier this month. If you missed it, find out what key points came out of the session here… (more…)
Leading Service Desk & IT Support Show welcomes 3,701 attendees The leading annual event for thousands of service desk managers and IT support professionals welcomed 3,701 attendees through its doors at Olympia London last week on 5-6 June. From a new location, a vibrant rebrand, big-name vendors, and inspiring talks, SITS once again proved to […]
Despite the importance of customer experience being drummed into service desks, just 19% of them have included any measurement of experience into their KPIs. (more…)
Service management is an ongoing challenge. However, according to Don Page of Marval Software, there are 10 common mistakes that you can fix quickly to forge major improvements. (more…)