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Meet the SITS18 speakers: Kevin J Smith, Ivanti
Kevin J Smith, senior VP at Ivanti talks about his upcoming session at SITS18, why AI and automation are key to the rebirth of IT and ...
Dr. Sue Black OBE and Dave Snowden join SITS18 line-up
With the run up to SITS18 now well underway, the UK’s leading event for 3,500 ITSM and IT support professionals has confirmed two more world class speakers to its Keynote line-up – technology evangelist Dr. Sue Black OBE and Cynefin framework creator Dave Snowden. Taking place at Olympia London on 5-6 June, the SITS conference […]
Richmond aims to ‘free’ the service desk with new release
Richmond Systems says its latest release ‘frees’ IT support workers by making the power of its enterprise-grade service desk accessible from any location. (more…)
Should service desks fear MSPs or work with them?
Managed Service Providers (MSPs) can potentially outsource much of the IT currently handled in-house – including the service desk. But should service desks fear MSPs or try to understand them better? (more…)
Cost cutting out, business value in
Delivering tangible benefits and business value is now the number one priority of CIOs as the shift away from cost-cutting continues to gather momentum. (more…)
Lifting the lid on IT maturity assessment
When IT leaders spot something’s wrong, they typically commission a review to better understand the issues. But not all assessment exercises are equal. Here, Steve Morgan of Syniad IT lifts the lid on Syniad’s IT maturity assessment approach. (more…)
Airbnb and Starbucks to deliver headline Keynotes at SITS18
Jan Willem Sewalt, head of service management at Starbucks, and Chris Arrington, manager of productivity tools at Airbnb, are the first big name Keynote speakers to be announced for SITS18. The UK’s leading event for ITSM, service desk and IT support professionals returns to Olympia London, on 5-6 June. “Shows like SITS bring the best […]
Skills demand pushes up IT salaries
Demand for high-quality IT skills is buoying the employment market, with 59% of IT professionals expecting a pay hike this year. (more…)
Radical shakeup of public sector IT could help save £46 billion
Reducing public sector waste could save billions of pounds and fund an additional one million key workers. (more…)
Overcoming the growing pains of self-service and self-help IT
The benefits of self-help IT are well understood, but how can you go from theory to reality? Kevin J Smith of Ivanti has some advice to reach that next level. (more…)
Lean IT and Me – by Noel Bruton
In the mid-nineties, the original IT support guru Noel Bruton, began formulating a new method for managing IT support. Was he close to creating something we now call Lean IT support? (more…)
