Kevin J Smith, senior VP at Ivanti talks about his upcoming session at SITS18, why AI and automation are key to the rebirth of IT and ...
SITS18 speaker Dr Don Page – the Godfather of ITIL, will challenge visitors to improve service performance in 30 minutes. Here he explains how he ...
What happens when the ‘business’ buys more technology than the IT department itself? We’re set to find out next year. James West says we should ...
Spending on enterprise software will reach 11.1% this year as businesses attempt to kick-start digital transformation initiatives. (more…)
Cherwell Software expects to extend its leadership in the global service management software space following a significant cash boost. (more…)
With the run up to SITS18 now well underway, the UK’s leading event for 3,500 ITSM and IT support professionals has confirmed two more world class speakers to its Keynote line-up – technology evangelist Dr. Sue Black OBE and Cynefin framework creator Dave Snowden. Taking place at Olympia London on 5-6 June, the SITS conference […]
Richmond Systems says its latest release ‘frees’ IT support workers by making the power of its enterprise-grade service desk accessible from any location. (more…)
Managed Service Providers (MSPs) can potentially outsource much of the IT currently handled in-house – including the service desk. But should service desks fear MSPs or try to understand them better? (more…)
Delivering tangible benefits and business value is now the number one priority of CIOs as the shift away from cost-cutting continues to gather momentum. (more…)
When IT leaders spot something’s wrong, they typically commission a review to better understand the issues. But not all assessment exercises are equal. Here, Steve Morgan of Syniad IT lifts the lid on Syniad’s IT maturity assessment approach. (more…)
Tags: Keynote Theatre
Jan Willem Sewalt, head of service management at Starbucks, and Chris Arrington, manager of productivity tools at Airbnb, are the first big name Keynote speakers to be announced for SITS18. The UK’s leading event for ITSM, service desk and IT support professionals returns to Olympia London, on 5-6 June. “Shows like SITS bring the best […]
Demand for high-quality IT skills is buoying the employment market, with 59% of IT professionals expecting a pay hike this year. (more…)
Reducing public sector waste could save billions of pounds and fund an additional one million key workers. (more…)
The benefits of self-help IT are well understood, but how can you go from theory to reality? Kevin J Smith of Ivanti has some advice to reach that next level. (more…)
In the mid-nineties, the original IT support guru Noel Bruton, began formulating a new method for managing IT support. Was he close to creating something we now call Lean IT support? (more…)