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The art and science of updating ITIL
In this article, Akshay Anand discusses the what, why and how of the eagerly awaited 2018 ITIL update. (more…)
SITS18: Helping to shape the future of ITSM
Leading Service Desk & IT Support Show welcomes 3,701 attendees The leading annual event for thousands of service desk managers and IT support professionals welcomed 3,701 attendees through its doors at Olympia London last week on 5-6 June. From a new location, a vibrant rebrand, big-name vendors, and inspiring talks, SITS once again proved to […]
Service desks still paying lip-service to customer experience
Despite the importance of customer experience being drummed into service desks, just 19% of them have included any measurement of experience into their KPIs. (more…)
10 service management mistakes you can easily fix
Service management is an ongoing challenge. However, according to Don Page of Marval Software, there are 10 common mistakes that you can fix quickly to forge major improvements. (more…)
Why IT maturity matters
IT maturity is not about bragging rights. Stephen Brunsdon of Axios Systems explains why understanding your IT maturity is essential to delivering business requirements and digital transformation. (more…)
SITS18 – opening day video highlights
Wow what a day! The show floor and theatres were buzzing with activity…we hope you enjoyed it as much as we did. If you missed today, there’s still some brilliant content to see tomorrow. See you then!
SITS 2018 is almost ready…
We’ve had a busy day building the show…here’s a little look behind the scenes today. Thank you to all our exhibitors and stand partners for making today a breeze. Doors open at 9.30am tomorrow – see you there!
SITS18 speaker Q&A: Jocelyn Arcega
Ahead of his seminar session at SITS18, find out more about Jocelyn Arcega, senior solution architect from Resolve Systems – who’ll be talking ‘incident resolution’ at the show. SITS: How did you get into IT? I’ve been in IT right since the start of my career. I started out working in customer service for Apple […]
What is End-to-End Monitoring?
A business-driven approach to IT performance monitoring is now essential. John Worthington of eG Innovations explains end-to-end monitoring is needed. (more…)
What’s next for ITIL?
ITIL distils and documents the best practices of IT. However, some of its critics maintain that in practice, the result is to crystallise the status quo at a particular moment in time, preventing further evolution, explains Dominic Wellington from Moogstoft. ITIL’s many defenders will quite rightly point out that ITIL does not define or document any […]