In the first of a three-part series of blogs, Chuck Darst of Cherwell Software tracks the changing role of the IT service desk and what ...
As blogging has become more popular, it’s become harder to find useful content among the barrage of articles. Here are eight ITSM blogs worthy of ...
“Out of the Box” (OOTB) is a phrase often-coined by ITSM toolset providers and by customers implementing a new tool. Steve Morgan is Syniad explains ...
The need to improve customer experience is now widely understood. Yet are service desks looking in the wrong direction in their attempts to influence positive ...
Businesses are being urged to investigate and improve their talent nurturing process because of the growing IT skills shortage. (more…)
Visitors to IT in the Park are set to discover a missing piece which derails most ITSM initiates before they gain momentum. (more…)
Eric Wright explains the huge difference between ticking the boxes and offering service desk value that is indispensable to the success of the business. (more…)
Have you got a disaster recovery plan in place? It’s not just the obvious pitfalls you need to avoid as Mike Puglia from Kaseya explains. (more…)
In an attempt to improve customer experience – both for employees and external customers – Freshworks has released its Unified Marketplace Platform. (more…)
Unified IT management specialist Ivanti says it now works with more than 30 UK higher education institutions following the addition of three new customers. (more…)
Senior leaders are waiting for IT to proactively demonstrate and deploy technology which will improve customer experience. (more…)
Productivity software provider Atlassian says it is now able to offer a complete incident management platform after buying out OpsGenie. (more…)
A growing reliance on technology and a need to connect tech to business requirements have combined to create a skills crisis that IT professionals are perfectly placed to benefit from. (more…)
IT infrastructure management solutions provider Kaseya will be able to offer its customers advanced IT security support thanks to its acquisition of RapidFire Tools. (more…)
Building an effective IT self-service portal has become an essential element of IT support. And as Eric Wright of Richmond Systems explains, your portal can deliver even more substantial business benefits. (more…)