Future predictions made by analyst IDC point to a very different profile and role for ITSM professionals. How will your role change? (more…)
Finding the right IT framework can transform the delivery of services and support. But how do you find the right one? Steve Morgan of Syniad IT explains. ...
Bishopsgate in the City of London will host the annual itSMF Conference (19th-20th November) and along with the new venue comes a fresh approach. (more…)
In the third of his blogs looking at the difference between service desk and helpdesk’ Chuck Durst of Cherwell explains why understanding the distinction can ...
Global IT spending is set to rise sharply next year driven by a desire to improve customer experience and gain a competitive edge. (more…)
Pharmaceutical company OBG Group says its IT efficiency has improved by 30% since installing ITSM software from Ivanti. (more…)
Freshworks has added an advanced self-service function to its customer-focused support products and its name is Freddy. (more…)
IT infrastructure company Kaseya is closing in on its goal to provide an all-encompassing MSP solution following a recent acquisition. (more…)
Despite the high profile introduction of GDPR rules designed to safeguard private data, 39% of organisations are failing to remove data correctly when they dispose of IT equipment. (more…)
When thinking about the differences between the help desk and the service desk, are you studying semantics or strategy? In part two in his series of blogs, Chuck Darst of Cherwell Software delves further into this topic. (more…)
Employee well-being is not a ‘soft issue’, it affects lives and business productivity in a way that service desks should pay attention to. James West explains why service desks should discuss mental health. (more…)
Freshservice recently started an online debate about health within ITSM. The response to #keepITfit has been inspiring – Praveen Ramesh explains what’s happened so far. (more…)
In the first of a three-part series of blogs, Chuck Darst of Cherwell Software tracks the changing role of the IT service desk and what it means for ITSM pros. (more…)
As blogging has become more popular, it’s become harder to find useful content among the barrage of articles. Here are eight ITSM blogs worthy of your attention. (more…)
Visitors to IT in the Park are set to discover a missing piece which derails most ITSM initiates before they gain momentum. (more…)