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How will the role of ITSM professionals change by 2022?
Future predictions made by analyst IDC point to a very different profile and role for ITSM professionals. How will your role change? (more…)
OBG uses Ivanti and ITIL to improve IT efficiency
Pharmaceutical company OBG Group says its IT efficiency has improved by 30% since installing ITSM software from Ivanti. (more…)
Freddy brings AI self-service to Freshworks customers
Freshworks has added an advanced self-service function to its customer-focused support products and its name is Freddy. (more…)
Kaseya moves closer to ‘complete’ MSP solution
IT infrastructure company Kaseya is closing in on its goal to provide an all-encompassing MSP solution following a recent acquisition. (more…)
GDPR warning about IT equipment breach risk
Despite the high profile introduction of GDPR rules designed to safeguard private data, 39% of organisations are failing to remove data correctly when they dispose of IT equipment. (more…)
Help desk/service desk: strategy or semantics?
When thinking about the differences between the help desk and the service desk, are you studying semantics or strategy? In part two in his series of blogs, Chuck Darst of Cherwell Software delves further into this topic. (more…)
Employee wellbeing must become service desk priority
Employee well-being is not a ‘soft issue’, it affects lives and business productivity in a way that service desks should pay attention to. James West explains why service desks should discuss mental health. (more…)
IT folks – it’s time to talk health
Freshservice recently started an online debate about health within ITSM. The response to #keepITfit has been inspiring – Praveen Ramesh explains what’s happened so far. (more…)
The evolution of the IT service desk, from ticket-ticking to critical business function
In the first of a three-part series of blogs, Chuck Darst of Cherwell Software tracks the changing role of the IT service desk and what it means for ITSM pros. (more…)
Eight ITSM blogs you should follow
As blogging has become more popular, it’s become harder to find useful content among the barrage of articles. Here are eight ITSM blogs worthy of your attention. (more…)
Do you need a cyber hygiene programme?
Visitors to IT in the Park are set to discover a missing piece which derails most ITSM initiates before they gain momentum. (more…)