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Is this the next big thing in ITSM performance?
IT professionals are always searching for the next trend or technological development to give them an edge. SITS18 speaker Natalie Calvert says the next big ...
Finding the trends lighting the future of ITSM
With so many to choose from, which trends are most important to ITSM professionals? Which skills should ITSM pros be developing to safeguard their careers? Markos Symeonides of Axios Systems explains where to start. (more…)
Why customer experience will be the talk of SITS18
Customer experience is becoming one of the most pressing concerns for service desk, but do we really understand what it means and how to deliver it? Blair Crawford of TeamUltra explains. (more…)
8 tips that help your IT service desk deliver greater value
Measuring value means first understanding what you mean by value. Pasi Nikkanen of Happy Signals explains how to rethink your metrics, ditch those measures which mean nothing to customers and find those measures which prove the value you offer. (more…)
CIOs need a geeked-out Alexa
Virtual assistants can be the answer to a CIO’s need for fast security updates. And they can pull together your most current data before your morning coffee. (more…)
Why IT made me switch banks
People switch banks because of poor customer service, financial incentives and bank charges. Or do they? James West explains the real reason why people ditch banks now. (more…)
Is GDPR a gift for service desks?
Businesses wrestling with GDPR compliance highlight a problem all too familiar to service desks – lack of visibility. Eric Wright of Richmond Systems says now is a good time to get a better view. (more…)
Netflix to deliver exclusive insights at SITS18
Starbucks, Airbnb and Sue Black OBE all now confirmed for 2018 Netflix’s Dave Hahn has been confirmed to host a headline Keynote at SITS18 – the UK’s leading event for service desk and IT support professionals, when it returns to Olympia London on 5-6 June 2018. Netflix is one of the most successful dot-com ventures […]
SITS exhibitor case study: TeamUltra
In the run up to SITS 2018, we thought we’d catch up with a few of our returning exhibitors to hear about their highlights from past SITS events and what they are bringing to the 2018 show. TeamUltra, a Computacenter company, is the EMEA’s leading ServiceNow Gold Services and Sales partner. We help our customers […]
Digital Transformation: why the outcomes outweigh the challenges
Does digital transformation seem like an aimless headache? Kevin J Smith of Ivanti says the headache will grow far worse for organsiations that choose to do nothing. (more…)
We’ve tackled siloed customer data: is siloed IT next?
Companies have invested heavily in systems to centralise customer data, but IT still remains fragmented. Will growing awareness of CRM help transform IT too? (more…)
