In this article, Akshay Anand discusses the what, why and how of the eagerly awaited 2018 ITIL update. (more…)
The Service Desk & IT Support Show was a great success and the main takeaway may prove to be something that has been long overdue. ...
The biggest draw at SITS18 was undoubtedly Dave Hahn of Netflix. The reasons why visitors flocked explain where IT service management is heading. (more…)
Changing attitudes to technology and its ability to transform the organisation mean that IT leaders are moving up the management structure. Ivanti’s Tony La Rosa says ...
How do you build a knowledge base that truly helps customers? Hannah Price of TOPdesk explains the mindset shift needed to ensure knowledge really does ...
Kat Turner, Education Portfolio Manager at ITSM Zone facilitated a popular Hot Topic Roundtable discussion all about ‘mentoring’ at this year’s SITS, which took place earlier this month. If you missed it, find out what key points came out of the session here… (more…)
Leading Service Desk & IT Support Show welcomes 3,701 attendees The leading annual event for thousands of service desk managers and IT support professionals welcomed 3,701 attendees through its doors at Olympia London last week on 5-6 June. From a new location, a vibrant rebrand, big-name vendors, and inspiring talks, SITS once again proved to […]
Despite the importance of customer experience being drummed into service desks, just 19% of them have included any measurement of experience into their KPIs. (more…)
Service management is an ongoing challenge. However, according to Don Page of Marval Software, there are 10 common mistakes that you can fix quickly to forge major improvements. (more…)
IT maturity is not about bragging rights. Stephen Brunsdon of Axios Systems explains why understanding your IT maturity is essential to delivering business requirements and digital transformation. (more…)
Wow what a day! The show floor and theatres were buzzing with activity…we hope you enjoyed it as much as we did. If you missed today, there’s still some brilliant content to see tomorrow. See you then!
We’ve had a busy day building the show…here’s a little look behind the scenes today. Thank you to all our exhibitors and stand partners for making today a breeze. Doors open at 9.30am tomorrow – see you there!
Ahead of his seminar session at SITS18, find out more about Jocelyn Arcega, senior solution architect from Resolve Systems – who’ll be talking ‘incident resolution’ at the show. SITS: How did you get into IT? I’ve been in IT right since the start of my career. I started out working in customer service for Apple […]
A business-driven approach to IT performance monitoring is now essential. John Worthington of eG Innovations explains end-to-end monitoring is needed. (more…)