ITAM: A Key Player in Certification and Security
Theatre 3The role of IT Asset Management (ITAM) in today's IT management is undeniable and rapidly growing. Service desk providers are […]
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Theatre 3
Sessions at this theatre
Is asset management the most important process?
Theatre 3Asset management can be one of the best places to reduce spending and recover value, but it's not sexy so […]
Are you out of your box?
Theatre 3This presentation explores the paradox of "out-of-the-box" (OOTB) solutions—why organisations strive for OOTB implementations but rarely stick to them. It […]
Decoding ITSM excellence with Freddy AI
Theatre 3Just as cryptic crosswords challenge us to decode hidden meanings within clever wordplay, modern ITSM demands we unravel complex service […]
Title: Dealing with uncertainty? We’d rather not!
Theatre 3One thing that is true for all organisations is that we must keep changing and innovating to stay relevant and […]
How IT supports saving lives at sea
Theatre 3This presentation explores how robust IT Service Management (ITSM) is pivotal to the lifesaving operations of the Maritime and Coastguard […]
How to retain your talent
Theatre 3In this insightful keynote, Marc Rowley unpacks the essential strategies for retaining top talent in today's dynamic workplace. Covering motivation, […]
The impact of Agentic AI on IT Services and Operations Management
Theatre 3Agentic AI is a hot topic for 2025. But what is it, what is the real-world impact it can have […]
7 critical touchpoints between ITSM and IT security from a cyber essentials perspective
Theatre 3As cyberthreats become more advanced, it's important to pause and check if your ITSM practices meet basic security standards. Today, […]
Building a patch management strategy that doesn’t make your end-users mad
Theatre 3Conventional thought is for patching of the operating system and applications on end-user devices to occur during downtime, and either […]
Chatbot: the road to success, with some potholes along the way…
Theatre 3Everyone is talking about Chatbots and how AI will deliver improved Service Desks and customer experience in the coming years. […]
Uncomplicate ESM: Mind the (service) gap
Theatre 3Just as London's Underground connects distinct neighborhoods through a unified network, Enterprise Service Management bridges isolated departments into one seamless […]