7 critical touchpoints between ITSM and IT security from a cyber essentials perspective

As cyberthreats become more advanced, it’s important to pause and check if your ITSM practices meet basic security standards. Today, ITSM cannot function effectively without being closely connected to IT security processes.
By incorporating cybersecurity principles with ITSM practices, organizations can achieve both robust security and operational efficiency, enabling a true win-win collaboration.

This session introduces the security-first ITSM framework for everyday ITSM practices. The framework based on cybersecurity strategies such as Cyber Essentials aligns service delivery processes with broader organizational security goals and compliance requirements.