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The impact of Agentic AI on IT Services and Operations Management

Agentic AI is a hot topic for 2025. But what is it, what is the real-world impact it can have on IT Services and Operations, and what does this mean looking further ahead? This session will go through tangible use cases and demonstrations of how ServiceNow is utilising Agentic AI to help customers transform IT services and provide a framework for IT leaders to think about their approach to Agentic AI.

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Details

Date:
May 14, 2025
Time:
14:00 - 15:00
Session Category:
Session Tags:

Theatre

Theatre 3

Speakers

Dale Cheeseman
ServiceNow 
Badrul Alom
ServiceNow 

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