Uncomplicate ESM: Mind the (service) gap

Just as London’s Underground connects distinct neighborhoods through a unified network, Enterprise Service Management bridges isolated departments into one seamless system. It’s time to “mind the gap” between services that create costly disruptions throughout your organiaation.

In this session, we will help you discover how Freshworks helps organisations identify critical service gaps and effortlessly bridge them, while creating experiences that are unified, seamless, and unstoppable. Join us as we journey through the University of Strathclyde and Princess Alexandra NHS transformations, discovering how they’ve connected previously isolated service “lines” into unified networks that deliver faster resolutions, improved satisfaction, and operational excellence.