SITS18 speaker Q&A: Jocelyn Arcega

Ahead of his seminar session at SITS18, find out more about Jocelyn Arcega, senior solution architect from Resolve Systems – who’ll be talking ‘incident resolution’ at the show. SITS: How did you get into IT? I’ve been in IT right since the start of my career. I started out working in customer service for Apple […]

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What’s next for ITIL?

ITIL distils and documents the best practices of IT. However, some of its critics maintain that in practice, the result is to crystallise the status quo at a particular moment in time, preventing further evolution, explains Dominic Wellington from Moogstoft. ITIL’s many defenders will quite rightly point out that ITIL does not define or document any […]

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