Making IT flow using IT4IT

At SITS15, Tony discussed if ITIL was still suitable for the new style of fast moving IT, and introduced IT4IT as an alternative.  Last year he outlined how demand for the still very young standard led to rapid adoption.  In this session Tony draws on practical experience of using IT4IT in multiple customer sites around […]

Continue Reading

The case for using an Enterprise Management Platform to decrease costs

As the leader of Qlik’s Global IT Service Delivery team, Dan has been responsible for implementing all activities related to the ITSM platform on ServiceNow, aligning IT Service deliverables with the ITIL framework, focusing on speed, efficiency, stability and a world class user experience. In this presentation, Dan will show you how he has leveraged […]

Continue Reading
digital transformation

Why is ITSM still failing?

IT professionals have been making the same mistakes for 15 years.  Based on his popular presentation at SITS16, Paul Wilkinson of GamingWorks explains which parts of ITIL are being misunderstood and what ITSM can do to emerge from its groundhog day. It is an exciting time to be in IT.  ‘Digital transformation’ is a term we hear […]

Continue Reading