The countdown to SITS – The Service Desk & IT Support Show is on, as the exhibition returns to ExCeL London on the 14-15 May 2025.
SITS is proud to offer the only free ITSM education programme in Europe. Over the two days, there will be a Keynote theatre, Breakfast Briefings and Hot Topic workshops, including sessions on everything from AI, automation, ITIL, customer and employee experience, enterprise service management and self-service.
The programme has been curated to include top speakers from the ITSM world and beyond, as well as big industry names, including Freshworks, GoTo, Atlassian and Manage Engine.
‘Super intuitive technical sessions with top innovators!’
Zoe Thompson from Phoenix Life and Wellbeing Coaching will be hosting the session ‘Thriving together: Building a resilient team for success.’ The seminar will explore how to cultivate resilience in your team and how to provide the tools they need to thrive in any challenge.
“Shift Left” is a classic industry buzz word, but it can be hard to implement. Phil Payne from Bidvest Noonan will be hosting the seminar ‘Making ‘Shift Left” a reality,’ where he will share tips and tricks as well as an example where the implementation of a new operating model meant this was a necessity and not just an aspiration.
Another huge theme that has been dominating the headlines this year is AI. Gustav Elveros from Ebbot will be presenting ‘Generative AI in ITSM: Exploring benefits and mitigating risks.’ The seminar will explore the highs and lows of integrating generative AI, providing insights into what to expect, how to ensure a secure implementation, and most importantly – how to avoid the risk of automating the wrong tasks.
‘The seminars provided valuable insights into the industry’
The MSP Show, co-located with SITS, is a new trade exhibition dedicated to the rapidly growing Managed Service Provider sector. The show will have a dedicated theatre full of sessions specifically aimed at MSPs and improving their businesses. Expect sessions on everything from marketing to AI. More details on the programme will be announced soon.