Embracing the inevitable: How can IT be a facilitator and not the gatekeeper of AI
In early May 2023, electronics behemoth Samsung cracked down on the usage of…
How AI will change IT service requests and fulfilment
As we build Atomicwork, we spoke to a bunch of IT leaders and managers about a…
AI Co-Pilot: The Ultimate Colleague in Your ITSM
Do you wish you and your servicedesk team had some help prioritizing, thinking…
SITS unveils the lineup for the only free ITSM programme in Europe
The countdown to SITS – The Service Desk & IT Support Show is on, as the…
How IT can leverage AI for incident management
The consumer credit rating giant Equifax was fined $13.4 million on October 13,…
How AI Enhances Problem Management Capabilities and Results
If problem management has been a tough nut for your organization to crack,…
Will 2024 be the breakout year for AI in IT?
It feels like using artificial intelligence (AI)-enabled capabilities in IT has…
