Slash support costs in half with our Generative AI helpdesk
In the last years, employee support costs have soared to record highs: the…
SymphonyAI’s Gen AI-First Design Evolution
User-led design in combination with predictive and generative AI, creates a…
Employee helpdesk trends in 2024: what to expect
As we step into 2024, the world of employee helpdesks is undergoing a…
Speaker Q&A: Siddharth Gowdhaman, ManageEngine
Siddharth specialises in driving marketing campaigns and customer education…
The “single pane of glass” view: How support teams can get ahead of legacy IT
With tightening budgets and complex mainframe technology, it’s rarely possible…
Speaker Q&A: Phil Payne, Bidvest Noonan
Phil Payne has over 20 years of experience in IT Service Management, he is…
3 Ways ITSM Will Evolve in 2024
We’re just over a quarter of the way through 2024 and already the IT Service…
Decoding AI for IT: 6 actionable insights for technology leaders in 2024
Every time I speak with an IT leader to understand their processes,…
3 Ways AI and Automation can Elevate Your Service Desk Management
IT Service Management professionals face the challenge of meeting increasing…
Speaker Q&A: Chris Powell, ivanti
Chris Powell is a seasoned leader at Ivanti, holding roles like Area Director…