What new opportunities or potential challenges will have the biggest impact on the service desk industry over the next twelve months? Here’s what the experts thought… (more…)
Artificial Intelligence (AI) will create half a million more jobs than it eliminates according to analyst Gartner. (more…)
Artificial Intelligence (AI) offers many exciting opportunities for business, but how will it affect IT service management. Marcel Shaw, federal sales engineer for Ivanti explains. (more…)
IT service management is becoming a more challenging profession – but the current ‘best practice’ frameworks such as ITIL are woefully unsuitable for today’s and tomorrow’s business IT challenges. (more…)
Put your questions to our panel. Listen to, and challenge, their views on the skills landscape of the future. Will Artificial intelligence and machine learning have a significant impact on IT workers? What are the opportunities and challenges we should be focussing on – Digital, Cyber, Analytics……???