Blog Spot

Contributions and opinions from service desk and ITSM thought leaders

Q&A

SITS18 speaker Q&A: Jocelyn Arcega

Ahead of his seminar session at SITS18, find out more about Jocelyn Arcega, senior solution architect from Resolve Systems – who’ll be talking ‘incident resolution’ at the show. SITS: How did you get into IT? I’ve been in IT right since the start of my career. I started out working in customer service for Apple […]

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next level

What’s next for ITIL?

ITIL distils and documents the best practices of IT. However, some of its critics maintain that in practice, the result is to crystallise the status quo at a particular moment in time, preventing further evolution, explains Dominic Wellington from Moogstoft. ITIL’s many defenders will quite rightly point out that ITIL does not define or document any […]

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