HappySignals’ Global Benchmark 2026: Employees Lose More Than Three Hours of Productivity Per IT Incident
New analysis of 1.77 million employee responses reveals that resolving tickets…
Why Your Service Desk Is Flying Blind Without ITAM
The cost of operating without full visibility Endpoints, applications, and…
Why Automated IT Distribution Is Becoming a Service Desk Essential
As organisations support hybrid working, mobile staff and shared device models,…
The hidden cost of institutional knowledge in IT
There’s a person on almost every IT team who just knows things. They know why…
Why Integration Is Essential for Service Desks and MSPs
As service desks and managed service providers (MSPs) take on broader…
Speaker Q&A: Dean Clayton
Dean Clayton, Senior Product Manager, Service Management at OpenText will be…
The SITS features you need on your radar
SITS - Service Desk & IT Support Show is returning to Excel London on 13-14…
Speaker Q&A: Jon Holgate
Jon Holgate, Head of Infrastructure at The University of Cambridge, will be…
Speaker Q&A: Terry Haines, Maritime and Coastguard Agency
Introducing Terry Haines from the Maritime and Coastguard Agency. Terry has 20+…
