IT service desk

Failure to tackle innovation means IT suppliers face ruin

Service desks must prepare for a massive restructuring of the enterprise software market, with 30 per cent of suppliers likely to disappear in the next four years as the biggest shakeup of the software market yet seen unfolds. Both Forrester and IDC predict a bleak future for traditional enterprise software suppliers, stating that the rapid […]

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SDI will help you select your next service desk tool

The Service Desk Institute (SDI) has created a free to access service desk selection tool (SDIpack.com) designed to help buyers navigate the myriad choices available to them. The resources offered to those looking to buy service desk software include real time demos, vendors answering questions about their account management style, and a downloadable ten-step guide […]

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Service desks get funding, headcount…and respect?

Businesses are spending more on the service desk, despite an ever growing percentage of IT support queries being handled by self-service. Figures from the annual SDI and LANDESK benchmarking study show that salaries for service desks professionals have increased by £2000 since 2013, with 45 per cent of service desks surveyed expecting to increase headcount next year. The […]

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