Kat Turner, Education Portfolio Manager at ITSM Zone facilitated a popular Hot Topic Roundtable discussion all about ‘mentoring’ at this year’s SITS, which took place earlier this month. If you missed it, find out what key points came out of the session here…
Written by Lena Stormvinge, Head of Training & Consulting| KCS Trainer, ComAround Whether you’re looking to implement self-service for your customer, or assessing the quality of your current self-service solution, there are five key enablers that need to be in place in order to achieve a successful self-service solution. Self-service is an excellent tool that […]
Is the cloud right for your business or should you keep your applications in house? Mike Puglia of Kaseya gives the pros and cons of cloud vs on-premise.
Business Relationship Management (BRM) isn’t a new idea, but it is cropping up in conversations more frequently than ever. Simon Kent of Sollertis explains why BRM is likely to be the talk of the ITSM town next year.
Mike Beale, managing director of TeamUltra continues to analyse the research his organisation carried out at SITS16, this time pointing the spotlight at the rapidly changing ITSM software market.
London’s Olympia played host to the biggest gathering of IT service and support professionals of the year last month at SITS – The Service Desk & IT Support Show 2016. It welcomed 3,500 visitors (up 4% for 2016) through its doors on 8-9 June and garnered a wealth of positive feedback – making SITS16 one […]
SITS16 saw the launch of the first ever SITS Industry Survey. Completed before the show by a representative sample of over 100 IT departments, the findings provide a ‘snapshot’ of the modern service desk and their predictions for what’s in store over the next few years. Focusing specifically on their current service desk provisions, 69% […]
For those who missed the session at SITS16, here is a roundup of Simon Johnson’s (Freshdesk) and Stephen Mann’s (Quick Content) seminar on ‘Life on the service desk in 2016’: We covered a lot in our 30/40 minutes, with the session based on a Service Desk Institute (SDI) report called “Life on the Service Desk in […]
For those of you who attended SITS16, now is the perfect time to reflect on the abundance of information that was crammed into the two days. The seminar programme covered a range of key areas within the service desk community, including the ITSM skillset, DevOps, problem management, technology, and security. Expert speakers highlighted emerging trends, and […]