At SITS 2026, HCLSoftware is bringing a bold idea to the show floor: exponential intelligence. We sat down with the team to find out what that means in practice, and why it could change the way you think about service management.
What does HCLSoftware do?
HCLSoftware is the software division of HCLTech and a global leader in enterprise software innovation. We develop, market, and support a broad portfolio of solutions spanning AI and intelligent operations, cybersecurity, data and analytics, total experience, and sovereign collaboration.
Our software helps organisations simplify operations, secure their digital environments, and deliver better experiences; whether that’s through AI-driven IT and service management, endpoint and infrastructure automation, secure DevOps, or data-led decision making.
Today, HCLSoftware serves over 20,000 organisations worldwide, including a majority of the Fortune 100 and nearly half of the Fortune 500.
How did you get started?
HCLSoftware’s journey is rooted in HCLTech’s legacy, which began in 1976. As HCLTech evolved into a global technology leader, it built deep expertise across infrastructure, applications, and operations, creating the foundation for HCLSoftware to emerge as a focused software powerhouse.
Over time, HCLSoftware has grown through strategic investments and acquisitions, unlocking value in established products and modernising them with cloud, automation, and AI. This approach has allowed us to continuously innovate while supporting customers and partners at scale.
What are you looking forward to most at SITS?
We’re looking forward to engaging with IT and service management leaders on how the role of service management is evolving beyond traditional workflows.
At SITS, we’re especially excited to introduce the concept of exponential intelligence, a continuous feedback loop where AI and humans learn from each other and improve together over time.
We’re keen to have practical conversations around how organisations can move beyond static automation to systems that continuously improve resolution speed, service quality, and organisational knowledge, delivering measurable outcomes like faster MTTR and better service experiences.
Why should visitors come to your stand?
If you’re exploring how to move beyond conventional ITSM and unlock real, measurable impact from AI, our stand is worth a visit. We’ll be discussing how our service management platform is built on exponential intelligence, enabling a two-way learning model where AI not only resolves issues but also learns from humans, while actively helping teams upskill and close knowledge gaps.
Visit us to see how this approach drives faster resolution, improves service quality, and transforms service management into a continuously improving system, not just a ticketing workflow.
Find HCL Software on stand 411.
SITS – Service Desk & IT Support Show, taking place at Excel London 13-14 May 2026.
For further information, please visit www.servicedeskshow.com.