One giant leap for incident management
Theatre 1In an era where the traditional IT helpdesk is shrinking, IT Operations is thriving, leveraging decades of service management expertise. […]
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Sessions at this theatre
A playbook to use Agentic Automation to transform the service desk
Theatre 1Agentic automation is transforming ITSM, but we're still figuring out how to make it truly right, so it makes IT […]
What your ITSM is doing wrong and how to fix it
Theatre 1A new ITSM framework that focuses on Team Chemistry and Trust. There are specific habits, processes, and metrics used in […]
Transforming IT and enterprise services with experience data
Theatre 1Employee productivity has become a top priority for IT organizations, making understanding and improving employee IT experience essential. In this […]
Be an ESM trendsetter in a digital world
Theatre 1With increased focus on Digital Employee Experience and an increased spend on Digital Transformation (Global digital transformation spending 2027 | […]
Sassy MINDS – Your Boldest & Most Impactful Strategy
Theatre 1You don’t need courage to be imperfect, but the courage to be an empathic leader. Discover how emotional governance and […]
AI-Powered ITSM: A Must-Have or Just Another Requirement Checkbox?
Theatre 1ITSM vendors pitch AI as a must-have, but is it truly transformative or just another requirement checkbox? Too often, organisations […]
AI & sustainability: Transforming ITSM for tomorrow
Theatre 1Step into the future of IT service management, where AI meets sustainability. This forward-thinking session shows practical ways to transform […]
Swissport’s Transition to No-Code with HaloITSM
Theatre 1This session aims to present the main benefits realised by Swissport since migrating to the Halo platform. Specifically, key metrics […]
Ensuring regulatory compliance with IT asset and service management
Theatre 1The session will provide actionable insights on aligning IT Asset Management (ITAM) and Software Asset Management (SAM) with compliance standards, […]
Service management the glue that keeps value streams delivering?
Theatre 1Using real-world examples, how can you use best practices to embed service management into value streams, thereby boosting efficiency and […]
Integrating cybersecurity into IT service management: Practical strategies for strengthening security
Theatre 1In today’s rapidly evolving digital landscape, cyber threats pose significant risks to organisations of all sizes. While IT Service Management […]