Transforming IT and enterprise services with experience data

Employee productivity has become a top priority for IT organizations, making understanding and improving employee IT experience essential. In this session, Prashant Arora shares insights into PepsiCo’s transformative strategies to streamline its services and enhance the end-user experience. Alongside Mark Bewick from HappySignals, he explores how shifting from traditional performance metrics to human-centric experience data enables organizations to drive meaningful transformation and achieve business success. This session promises actionable strategies for any organization looking to enhance IT services while driving meaningful business outcomes.