Be an ESM trendsetter in a digital world

With increased focus on Digital Employee Experience and an increased spend on Digital Transformation (Global digital transformation spending 2027 | Statista), an enterprise view of service management will be needed more than ever. In this session we will explore ways to future proof the service management practice, bring together cross-domain teams and enhance the overall employee experience. In a world where everyone is expecting a seamless service experience at work and in their personal lives, we must be creative and use innovative solutions to create more with less (money, time to value…).