A playbook to use Agentic Automation to transform the service desk

Agentic automation is transforming ITSM, but we’re still figuring out how to make it truly right, so it makes IT service management more efficient, cost-effective, and user-friendly the way it promises to.
In this presentation, I’ll walk our ITSM peers through practical, step-by-step actions to bring automation to the service desk, backed by real data showing the results. We’ll keep it simple, focusing on a solid approach without the jargon.