SITS 2018 – Registration now open

The countdown to SITS 2018 has officially begun. With online visitor registration now open, event manager Alice Fulton talks about what’s in store for 2018.  The next edition of SITS will take place on 5-6 June at Olympia London. For more information and to register for a free visitor pass, please visit (direct link […]

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Top Trends

The SITS Industry Survey 2016: The results

SITS16 saw the launch of the first ever SITS Industry Survey.  Completed before the show by a representative sample of over 100 IT departments, the findings provide a ‘snapshot’ of the modern service desk and their predictions for what’s in store over the next few years. Focusing specifically on their current service desk provisions, 69% […]

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SITS Insight, SITS Community

Got what it takes to be SITS Insight writer?

Improve the quality of dialogue on SITS Insight while forwarding your standing and profile, by joining our panel of distinguished bloggers.  James West explains. SITS16 certainly lived up to its billing as the place to learn new ideas, hear different opinions and generally alter the way we think about key IT service challenges.  The seminar sessions […]

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The five things you need to know about SMART ITSM

Delivering faster, cheaper and smarter IT services is on every good manager’s checklist. However, translating these ideas of SMART ITSM into tangible outcomes is often much easier said than done.In this challenging and innovative blog post, Simon Kent will explore the 5 foundations you need to have in place to deliver a truly modern service. […]

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Happy 5th birthday to ServiceDesk360

James West talks about the origins and early history of ServiceDesk360, while also looking at where it’s heading next. Back in April 2009, ServiceDesk360 went live for the first time.  Produced in conjunction with VCM – then owners of the Service Desk & IT Support Show (SITS) – the brief for SD360 was to extend […]

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