IT Support

Rethink IT Support, Noel Bruton, IT strategic paper

Noel Bruton offers new structure for IT support as free download

Following on from his presentation at SITS16, IT support consultant Noel Bruton has published the associated strategic paper ‘Time to Rethink IT Support Structure’ as a free download. The paper considers many of the “classic shortcomings suffered by IT support” such as high backlogs, slow service levels, differing priorities at first and second line, falling […]

Continue Reading