: A fast, practical look at what your ITSM logs reveal—and how better log quality, clearer errors, and the right data types can help you spot trends, resolve issues faster, and improve user experience.

Questions Julian will ask:

Q1: Do you get historical logs or is it point in time (ie.Ivanti/Halo versus Fresh)

Q2: Quality of log data; does it go deep enough, is it too techie?

Q3: What logs are useful (Email, automation, integration, system)

Q4: Do your logs help you spot trends

Q5: Are your logs helping you remediate & improve your user experience?

Q6: The “quality” of error messages should be a topic as well. The classic “An error has occurred!”; great, where is the detail.

Q7: Do you errors contain PII; where is the balance with PII and having enough info to identify the root cause or affected user

Most organisations don’t fail from lack of strategy, they fail at the hand-offs. This roundtable explores how integrating ITSM, ESM, and ITOM into a single fabric bridges silos, reduces friction, and enables cross-functional services to be delivered with speed and control.

Register your interest here.

As AI moves from answering questions to taking actions, organisations find themselves at a critical inflection point. The promise of agentic AI — systems that break work into steps, use tools, adapt to outcomes, and operate across business-critical environments — is compelling. But so is the anxiety it produces. When AI acts autonomously, the stakes of opacity rise dramatically.

This roundtable brings together practitioners to tackle the trust gap head-on. Drawing on four decades of IT evolution and four years of hands-on AI deployment, the discussion will explore why trust — not technology — is now the primary barrier to meaningful adoption, and what can practically be done about it.

Participants will examine how explainability, human-in-the-loop design, tightly controlled automation rules, and reversible actions can transform agentic AI from a perceived black box into a system people are willing to rely on.

Whether you are deploying AI in enterprise workflows, this session will offer concrete frameworks for making AI’s reasoning visible, its failures recoverable, and its value undeniable.

As AI reshapes expectations of IT support, what does the service desk need to become? In this interactive roundtable, Anton Zdziebczok, VP of Product at RealVNC, will facilitate an open discussion on how AI is changing service desk roles, skills, and value. Attendees will explore practical implications, share real experiences, and leave with clearer perspectives on how to evolve service desks to improve outcomes for users and teams alike.