How might AI impact service desks as we know them?

As AI reshapes expectations of IT support, what does the service desk need to become? In this interactive roundtable, Anton Zdziebczok, VP of Product at RealVNC, will facilitate an open discussion on how AI is changing service desk roles, skills, and value. Attendees will explore practical implications, share real experiences, and leave with clearer perspectives on how to evolve service desks to improve outcomes for users and teams alike.