Are your ITSM Logs trying to tell you something?

: A fast, practical look at what your ITSM logs reveal—and how better log quality, clearer errors, and the right data types can help you spot trends, resolve issues faster, and improve user experience.

Questions Julian will ask:

Q1: Do you get historical logs or is it point in time (ie.Ivanti/Halo versus Fresh)

Q2: Quality of log data; does it go deep enough, is it too techie?

Q3: What logs are useful (Email, automation, integration, system)

Q4: Do your logs help you spot trends

Q5: Are your logs helping you remediate & improve your user experience?

Q6: The “quality” of error messages should be a topic as well. The classic “An error has occurred!”; great, where is the detail.

Q7: Do you errors contain PII; where is the balance with PII and having enough info to identify the root cause or affected user