How AI will change IT service requests and fulfilment
As we build Atomicwork, we spoke to a bunch of IT leaders and managers about a…
ITSM Systems in Healthcare
Health facilities have no shortage of critical IT infrastructure components,…
Maximising Impact at SITS24: Pink Elephant EMEA's Strategic Approach
This April, Pink Elephant EMEA is set to make a significant impact at SITS24 at…
How AI Enhances Problem Management Capabilities and Results
If problem management has been a tough nut for your organization to crack,…
Will 2024 be the breakout year for AI in IT?
It feels like using artificial intelligence (AI)-enabled capabilities in IT has…
Unlocking ChatGPT’s Potential in IT Service Management
In today’s AI-driven landscape, ChatGPT has taken center stage, sparking…
What IT Risk Management Means Today: Your Complete Guide to Risk Management
Over the past few months, I’ve been lucky enough to meet with CIOs and chief…
What do Employees Genuinely Want from the Modern Workplace?
What do you think truly motivates people? Is it a competitive salary? Benefits…
From Chaos to Clarity: Streamlining Asset Data Management in the Work from Home Era
The work-from-home era is here to stay longer than anticipated, forcing…
Help Desk vs Service Desk: How to Choose the Right One
You’ve heard the term IT help desk. You’ve probably also heard of IT service…