Why every ITSM team needs an AI coach
As AI becomes more embedded in IT service management (ITSM), many organizations…
Modern Service Management: Start Fast, Scale Smart
It’s no secret, today’s organizations are under pressure to do more with less.…
The Future of IT Operations Management: Why Xurrent Acquired Zenduty
You may have seen our recent press release announcing the acquisition of…
Speaker Q&A: Terry Haines, Maritime and Coastguard Agency
Introducing Terry Haines from the Maritime and Coastguard Agency. Terry has 20+…
Xurrent Acquires Zenduty, Completing the Incident Response and Remediation Loop
Xurrent, the service and operations management platform purpose-built for…
What is Agentic AI? Transforming ITSM Through Intelligent Automation
IT Service Management (ITSM) is becoming increasingly intricate as…
How MSPs are elevating IT services with smart lockers
Managed Service Providers (MSPs) are under increasing pressure to deliver fast,…
The 2024 Kaseya Security Survey Finds Human Error is Cybersecurity’s Weakest Link
IT Professionals are Also Trying to Navigate the New Frontier of Artificial…
SITS - The Service Desk & IT Support Show and The MSP Show to launch in the Netherlands
Following industry demand, event organisers Diversified Communications are…
If AI is the future, that future is already here for ITSM
Artificial intelligence (AI) in IT service management (ITSM) has long been…