SysAid is on a mission to put AI to work for organisations and their people. Built on a robust ITSM platform, SysAid’s Agentic AI automates repetitive tasks and frees teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed. Organisations can go live in weeks with rapid onboarding and no heavy migrations, with security and governance built in by design.
What does SysAid do?
SysAid is an AI-native Enterprise and IT Service Management platform built for organizations that are ready to move beyond reactive IT.
At the heart of SysAid’s platform is Agentic Service Management, in which autonomous AI Agents take the first action throughout the full service lifecycle. Incidents, requests, workflows, asset management, remote support, and AI Agents handle it end-to-end, across the tools your teams already use, without waiting to be told. IT professionals step in only when genuinely needed, freed to focus on the work that actually requires human judgment.
With over 100 prebuilt AI Agents available across platforms, including Microsoft Teams, Jira, and Splashtop . and an AI Agent Builder that lets teams create and deploy custom agents in days, SysAid makes agentic ITSM practical, not theoretical. Security and governance are built in by design, and organisations go live in weeks with no heavy migrations required.
With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries.
How did you get started?
SysAid’s current chapter represents a fundamental shift in what service management can be.
Rather than adding AI at the edges of an existing product, SysAid rebuilt its vision around autonomous operations. In March 2025, a full Agentic AI Platform with ready-to-deploy AI Agents became generally available, making SysAid one of the first ITSM vendors to put true agentic capability directly in the hands of IT teams. By late 2025, SysAid went further, introducing fully agentic coding into its AI Agent Builder: the AI autonomously interprets requirements, generates production-ready code, and validates its own outputs, dramatically accelerating how quickly teams can build and deploy custom agents.
Recognition has followed. SysAid was named in the 2025 Gartner® Magic Quadrant™ for AI Applications in IT Service Management, achieved the highest overall score in the Gartner® Peer Insights™ Voice of the Customer report, and was named AI Company of the Year at the 2025 Globee® Awards for Artificial Intelligence.
What are you looking forward to most at SITS 2026?
SITS is where the real conversations happen. where IT leaders talk frankly about what’s working and what’s still a struggle. We’re especially looking forward to discussing:
- What agentic ITSM looks like running live in production, not in a sandbox
- How organisations are governing AI Agents at scale, safely, and with confidence
- The practical path from reactive service management to truly autonomous operations
- What IT team roles look like when AI Agents handle first response by default
We’re most excited to meet leaders who are ready to stop evaluating AI and start running it.
Why should visitors come to your stand?
Booth 211 isn’t going to feel like a booth. We’re doing something different at SITS this year, bringing the energy, the fun vibes, great swag, an unforgettable experience, and even the chance to win a trip for 2 to the Canary Islands
Come to see Agentic AI running live. Stay for the atmosphere. Here’s what you’ll find
- Agentic ITSM in action: Live demonstrations of AI Agents autonomously resolving tickets, orchestrating workflows, and executing tasks end to end across your existing tool stack.
- Honest, experience-led conversations: Talk to SysAid practitioners about where to start, what governance looks like in practice, and how to build a roadmap that delivers measurable outcomes.
Find SysAid on stand 211.
SITS – Service Desk & IT Support Show, taking place at Excel London 13-14 May 2026.
For further information, please visit www.servicedeskshow.com.