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May302017
digital transformation

The many faces of digital transformation

There’s been a buzz across many industries in recent years about digital transformation but for a lot of business leaders, there’s still uncertainty about what it is, what it means for them, what they need to do about it and more importantly how they go about doing it.  Jason Noble explains. (more…)

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Apr252017
knowledge sharing: thought bubbles with lightbulb connected with a plug

ITSM knowledge is ITSM power

While helping to support customers globally, Lena Stormvinge of Comaround has learned lots about customer experience and effective knowledge.  Previewing her seminar at SITS17, here Lena explains why her background has influenced her career and offers tips on delivering knowledge on your service desk.  (more…)

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Apr252017
service desk career concept

Rethinking the service desk career

Think a service desk career is just a stepping stone? Andrew Shepard of Domestic and General will tell SITS17 visitors why it’s important to see the service desk as a far more important part of the business and here he previews his session. (more…)

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