The AI-Human Service Desk Duo – A Match Made in Heaven?
AI is reshaping the Service Desk—but does it empower agents or make them obsolete? Join us for an interactive, no-hype discussion on AI’s impact, the skills agents need to thrive, and how to ensure AI enhances, rather than replaces, human expertise. Expect lively debate, valuable insights, and real-world takeaways to future-proof your Service Desk.
Date
- May 15 2025
- Expired!
Time
- 12:00 - 13:00
Days
- Day 1
Location
Company
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Uptime Labs
Speaker
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Mike HillBoard Advisor & Service Management Consultant, Uptime LabsMike is a seasoned IT Service Management consultant with over 12 years of experience in service operations, incident management, and service improvement. He has led transformational change across public and private sectors, helping organisations enhance resilience, streamline operations, and integrate AI-driven solutions for incident response and service excellence.