Contact us Co-located with the MSP Show 19-20 May 2027
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Name: Richard Kruller

Company: University of Cambridge

Title: Service Desk Manager

Biography

Richard Kruller is Service Desk Manager and Product Owner for Halo ITSM at the University of Cambridge. Since 2018, he has transformed the Service Desk through best practice ITSM, a user-focused knowledge base and continuous improvement, with a focus on service excellence, operational maturity, and empowered teams.

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