Transforming Service Delivery at the University of Cambridge: A people-first journey empowered by process and platform

Discover how the University of Cambridge reimagined IT service delivery across a complex, federated environment. Learn how a people-first approach, empowered by process excellence and a modern ITSM platform, improved data visibility and reporting while enabling teams to take ownership. We’ll share practical lessons, honest reflections, and how working with the right partner is helping us plan the next steps in our transformation journey.

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