Digitally sovereign ITSM in Europe – a reality check!
Everyone knows ServiceNow, Jira Service Management, Topdesk, or Halo. These are large proprietary ITSM solutions that have their target groups, fans, and proven strengths, but also obvious weaknesses.
On the other hand, there is a growing movement of highly competitive open source ITSM solutions. Who are the relevant players in a European comparison? What are their individual strengths and limitations? For which IT service organizations do they offer serious alternatives to conventional systems, and why? And when is it better to steer clear of them? Sounds exciting? Then join Torsten and Daniel on their open source ITSM deep dive!
Increase Revenue and Efficiency with Asset Intelligence: How Total Visibility can lead to business transformation
MSPs must scale efficiently to protect margins, yet fragmented visibility across customer environments continues to increase revenue streams, operational risk, and unnecessary manual effort. This session shows how Lansweeper’s asset intelligence equips MSPs with accurate, automated data to transform operations—streamlining onboarding, aligning billing to actual usage, strengthening SLAs with reliable inventory insights, enabling proactive service, and delivering audit‑ready reporting for QBRs. A practical example will demonstrate how total visibility inside ITSM workflows eliminates ticket back‑and‑forth, speeds resolution, and directly improves SLA performance and customer retention.
How to script at scale so your support staff aren't bored to tears and you don’t break anything
Repetition of mundane tasks gets really tedious, really quickly, burns a lot of time, and is prone to human error - so it might make sense to script your way to automation. This session with Jon North will equip you with some considerations to bear in mind during the process of developing, testing, deploying, and executing custom scripts at scale.
You’ll come away with good ideas to get your code operational, efficient, and into production as quickly as possible, whilst simultaneously accounting for potential security risks. This session applies to service desk, systems administrators, configuration managers, and MSPs.