Digitally sovereign ITSM in Europe – a reality check!

Everyone knows ServiceNow, Jira Service Management, Topdesk, or Halo. These are large proprietary ITSM solutions that have their target groups, fans, and proven strengths, but also obvious weaknesses.

On the other hand, there is a growing movement of highly competitive open source ITSM solutions. Who are the relevant players in a European comparison? What are their individual strengths and limitations? For which IT service organizations do they offer serious alternatives to conventional systems, and why? And when is it better to steer clear of them? Sounds exciting? Then join Torsten and Daniel on their open source ITSM deep dive!