Target Operating Model (TOM) – the why and how for Service Management and transformation.

Organisations looking to develop and integrated different aspects of their services can benefit from using TOM as part of their initial strategy and ongoing governance.

This helps to focus on core elements, key messages and moving from one state or capability level to another. This is particularly valuable as this can be difficult to visualise and share the same vision with various different stakeholders. Using a TOM is a great way to build shared understanding and drive momentum with some shared and focussed ideas.

Given the need to consolidate and integrate a number of areas – business areas, IT teams, new and legacy systems, processes, models, and frameworks – a TOM is a key part of the transformation and governance toolkit.

This session provides simple practical guidance on TOM – what is this/ why should we use it /how does it work and what are some key tips for use…