

An experienced leader with proven success in building and leading high performing global teams. Focused on service delivery excellence and providing the best user experience through innovative product and process development, optimised operational models and with a continual improvement mind-set at the core. With over 18 years of experience in the IT industry, my previous roles have included IT Service Desk Agent, Global Service Desk Manager, Head of Service Desk Solutions, Service Management Consultant. I’m currently heading up the Service Management Office for a major video-game company.
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