

Zephaniah is a product marketer for ManageEngine’s ESM suite of products. He loves creating resources to educate IT service desk folks on the best practices for making the most of ITSM. Some of these resources include self-assessment toolkits, detailed guides, blogs, and more.
He is an active participant in various industry conferences across mediums, such as the SupportWorld Live (USA), and virtual events from both SDI and SITS. Zephaniah is also a frequent presenter in ManageEngine IT conferences held worldwide.
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