Great Scott! The future of IT service management is happening right now and we want to know what you think about it! Are your ready to jump into your DeLorean and travel to a time where IT support services have transformed beyond recognition?

Service Desk Institute is conducting a research study to understand the thoughts and opinions of IT service management professionals on topics such as health and wellbeing, employee experience, people skills, industry trends, and technology trends.

The rapid advances in technology mean that we’re on an exciting journey to the future, where intelligent platforms, machine learning, generative AI, and data science will be the norm. But what does that mean for IT service management? Will softer skills like problem-solving, creativity, collaboration, and innovation become more sought-after? What role will health and wellbeing play in this new era of work?

Our survey aims to answer these questions and more, as we seek to uncover the thoughts and predictions of those most affected by these changes – IT service professionals like you!

So buckle up, grab your hover board, and join us on this exciting journey to the future of IT service management. Your input is crucial in shaping the future of the industry, so don’t hesitate to complete our survey. We might not need roads where we’re going, but we do need your thoughts and insights into the future of IT service management. Your thoughts and predictions will help us prepare for the changes ahead and create a better industry for all.

We would be delighted if you could spend around 15-20 minutes completing this survey.

The survey findings are strictly confidential and only aggregate findings will be reported, not personal responses. This survey is being conducted in accordance with the Market Research Society Code of Conduct.This survey is conducted by SDI, and is due to be published in May 2023. Thank you for taking part.