Kelvin Tegelaar is not only a prolific blogger, PowerShell expert, and Microsoft MVP, but he is also CTO at Lime Networks, partner of NinjaOne, a managed services provider based in Rotterdam, and the creator of the popular blog CyberDrain. Get to know Kelvin with these 4 quick fire questions before catching him at SITS, The Service Desk & IT Support Show on the 11-12 May 2022 at ExCeL London.

1. What tips would you give Service Desk & IT Support Professionals looking to drive their IT services forward?
First, teach yourself how to implement automation in ways that go beyond just using tools such as PowerShell so that IT teams can best support the business. Business is no longer a separated entity from IT but part of a cohesive whole. Additionally, being good at technology is not the only thing you need as an IT professional. One of the best things you can focus on these days is finding balance between your technical chops and ‘soft-skills’

2. How did you get into the IT profession (or IT support)?
I’ve always had an interest in technology and watching it become the fastest growing market in the world only made it more attractive for me. The challenge and constant puzzle solving are two things about IT that has always appealed to me.

3. What are you most looking forward to at SITS 2022?
Meeting my peers and helping them get to a higher level. I also love learning about experiences from other IT-engineers and professionals as there are often large differences between markets and geographies.

4. In your opinion, what are the most innovative technology products on the market right now?
I believe all public clouds are currently accelerating innovation in our market. Azure, AWS, and Google Cloud are making computing power available for everyone. It’s a lot simpler and faster to quickly develop an application, even if you’ve never touched a programming tool. Low code and zero code solutions are affecting business worldwide and as IT engineers we all have to make sure that even those applications get the attention they deserve.

Kelvin Tegelaar’ session on ‘How to stop getting automation wrong’ will take place in Theatre 3 on 11 May at 15.00. 

For more information and to register for a free visitor pass, please visit www.servicedeskshow.com