In 2023, Nourish, a software company specializing in social care, faced a rapid expansion. After acquiring CarePlanner, the company doubled its workforce to 140 employees and continued growing to 220 employees within the year.

This sudden growth put heavy pressure on the company’s IT asset and license management processes, which relied primarily on fragmented and error-prone spreadsheets.

“When we doubled in size overnight, it became immediately apparent that spreadsheets couldn’t keep up.”
— Adam Gleed, Head of Information Security at Nourish

To address these issues, the Nourish IT and Information Security teams adopted Setyl to manage their IT assets, including hardware, applications and licenses, and provide complete oversight, including:

– Complete asset lifecycle management: Tracking assets from purchase to disposal, and ensuring timely replacements.
– Seamless integrations into existing systems: Automatically importing asset and employee data from systems like Microsoft 365, Intune, Autopilot and BambooHR.
– Employee onboarding and offboarding: Effectively assigning and recovering assets during employee transitions.
– Comprehensive change history and activity logs: Maintaining detailed records of asset changes, all the way to storing disposal documentation.
– Application and license management: Tracking software licenses and application access.
– Vendor management: Streamlining vendor audits by sending built-in questionnaires directly to vendors and centralizing information.
– Centralized document repository: Storing all relevant documentation in one accessible place.
– Task workflows and maintenance reminders: Simplifying recurring tasks with built-in reminders.

The results?

The transition to Setyl significantly improved operational efficiency. Integrations with HR and IT systems reduced manual work and automated workflows, while having all information in one system improved visibility over all assets.

“The grunt work is done for us, giving me back time to focus on more critical tasks.”
— Nathan Briggs, ICT Manager at Nourish

Setyl will now also make Nourish’s ISO 27001 audits much more straightforward. All assets, their history and status, as well as other security information such as vendor details and application access, can be easily accessed at any time required for audit purposes.

Additionally, Setyl provided a quick and easy onboarding experience, and continues to support the team with open communication and prompt responses to any suggestions.

“There’s a real comfort in knowing that the information I’m seeing is accurate and reliable. I don’t have to check spreadsheets or look through cupboards anymore. It gives me peace of mind knowing everything is in one place and it’s up to date.”
— Nathan Briggs, ICT Manager at Nourish

By Setyl

Meet the Setyl team on stand 374 at SITS, The Service Desk & IT Support Show on 14-15 May 2025 at Excel London. Register for free here.