Most organizations use multiple suppliers as part of their IT development and delivery, gaining access to best of breed skills and competitive pricing. But additional complexity also brings challenges and management overhead. Service integration and management (SIAM) is a management approach that helps organizations build an operating model that delivers maximum value from a diverse supply chain. Extending service management thinking outside organizational boundaries, SIAM is widely adopted in both public and private sectors around the world.

According to the 2022 Global SIAM survey, the top 5 strategic drivers for SIAM adoption are:

  • Better ability to measure and attribute service quality
  • Wanting to have better performance from existing vendors
  • Wanting to have more control of existing vendors
  • Better ability to measure and attribute service costs
  • Moving from a single vendor to multiple vendors

The top 5 benefits that organizations report having achieved include:

  • Better reporting and management information
  • Better collaboration between suppliers
  • Better supplier performance
  • Easier to add and remove suppliers
  • Spending less time on general supplier management

Scopism is the organization at the heart of the SIAM community. If you’d like to learn more about SIAM, Scopism offers many resources, including the conference and online community we’ll discuss in this article.

As organizations adopt digital technologies and strategies based on digital transformation, Scopism is seeing more and more interest in SIAM and how to incorporate service integration thinking into an IT operating model.

For a more detailed introduction to SIAM, you can read this blog or watch this short video.

ServiceNorth Global SIAM Conference

Taking place in Manchester, UK on November 7th, ServiceNorth is the world’s leading SIAM conference. Now in its sixth year, the event welcomes SIAM practitioners from all over Europe and beyond, and provides an engaging way to build your network, learn from speakers and meet leading SIAM organizations in the sponsor exhibition. This year’s agenda includes:

  • HM Land Registry SIAM case study
  • An agile approach to SIAM procurement
  • SIAM simulation introduction
  • Global SIAM survey panel discussion
  • And much more

Our sponsors include HCL Software, Infosys, 2Grips, Syniad IT, Digital Clarity and our platinum sponsor 4me. Learn more about the event and book your ticket here.

If you can’t attend in person, live stream tickets are also available.

Online SIAM Community

Scopism has also launched an online SIAM community in 2023. The community is free to join thanks to our community partners including HCL Software and Infosys – you can register as a member here.

The community includes:

  • Access to free downloads such as the SIAM Body of Knowledge and whitepapers
  • Online live streaming events including Ask the Expert and SIAM+ deep dives
  • ‘Ask the Community’: an opportunity to ask and answer SIAM questions
  • Regional and special interest groups
  • Videos from previous conferences
  • Create your profile and network with other SIAM practitioners

Author: Claire Agutter is the founder of Scopism and a service management speaker, author and consultant. In 2018-23 she was nominated by Computer Weekly as one of the most influential women in tech.