Mint Service Desk, a global provider of IT Service Management (ITSM) and Service Desk solutions, is proud to announce the official launch of its Cloud version, developed in close cooperation with Amazon Web Services (AWS).
For years, Mint Service Desk has earned its reputation as a robust and flexible On-Premises solution, trusted by organizations across the globe. With a strong commitment to innovation and continuous improvement, the company has now expanded its offering to meet the growing demand for cloud-native service desk solutions.
“We’ve always been committed to evolving with our customers’ needs. This new cloud version is a natural next step in our journey, and we’re incredibly proud to make it available with the support of AWS,” said Pawel Kuzniar, CEO, Mint Service Desk.
A Next-Gen Cloud Solution, Built for Simplicity and Speed
The development of the new cloud version included a complete overhaul of the user experience (UX) and user interface (UI), combining modern design with cutting-edge technology. By adopting a new frontend framework and working hand-in-hand with UX/UI experts, the Mint Service Desk team has delivered a platform that is not only powerful but intuitive and easy to use.
The deployment process has been simplified dramatically:
• Customers can register and pay directly via the Mint Service Desk website
• A ready-to-use cloud instance is provisioned within minutes
• Easy-to-follow documentation and video tutorials help users set up their environment in just a few hours
“No technical background is required. Our goal is to eliminate the barriers that typically delay ITSM implementations. Whether you’re a small IT team or a large enterprise, you can be up and running in no time,” added Jesus Neumann, Account Manager, Mint Service Desk.
Scalable, Flexible, and Budget-Friendly
Mint Service Desk Cloud offers competitive pricing with flexible packages based on the number of agents and selected features. Clients can choose the plan that best suits their needs—without hidden costs or complex contracts.
The On-Premises version of Mint Service Desk will continue to be supported and enhanced, ensuring customers have the freedom to choose the deployment model that works best for them.
About Mint Service Desk
Mint Service Desk is an innovative ITSM and Service Desk platform trusted by companies around the world. With powerful ticketing, SLA management, automation, and asset tracking features, Mint Service Desk provides a complete ecosystem to manage internal and external support operations. Now available both On-Premises and in the Cloud, Mint Service Desk is ready to meet the demands of modern IT.
To learn more, sign up for a free trial, or explore the cloud version, visit: https://www.mintsd.com
By Jesus Neumann, Mint Service Desk
Meet the Mint Service Desk team on stand 221 at SITS, The Service Desk & IT Support Show and the MSP Show on 14-15 May 2025 at Excel London.