The ITSM community are set to return to Excel London on 14-15 May for SITS – The Service Desk & IT Support Show and the MSP Show.
SITS is proud to host the only free ITSM education programme in Europe, made up of seminars, panels, Breakfast Briefings and Hot Topic workshops.
Alongside 70+ ITSM vendors who will be demoing the latest software on the market, visitors can take advantage of two packed days of sessions, full of practical advice and industry updates.
Topics cover everything from agentic agents and problem management to security and automation. Seminars will be delivered by experts from the industry and beyond, with a focus on issues affecting professionals in and out of the office.
“The education programme offers a great opportunity to hear, share and discuss relevant, important and current topics from within our industry!” Commented visitor Elisa Garcia from Valeo.
Highlights from the programme
Thomas Mackenzie, Director of Product Strategy at Lansweeper will be delivering the seminar ‘Integrating cybersecurity into IT service management: Practical strategies for strengthening security’. The session offers practical strategies for enhancing cybersecurity within ITSM frameworks. It will explore how ITSM professionals can incorporate security measures into incident management, change management, and service request workflows. Thomas will highlight straightforward and actionable steps that can be seamlessly integrated into existing processes, without adding unnecessary complexity.
‘Redefining success: Navigating career growth and change in IT service management’ with Georgina Otubela from Brit Insurance, will explore how IT professionals can redefine success and navigate career growth in a rapidly evolving industry. Attendees will gain advice on overcoming barriers like imposter syndrome, leveraging mentorship, and future-proofing their careers.
For a case-study on how partnership-driven collaboration empowers teams, Terry Haines, Alf Mounter and Glenn Grice from the Maritime and Coastguard Agency will be delivering the session ‘How IT supports saving lives at sea.‘ Visitors will discover how IT professionals play a vital role in safeguarding lives, driving results, and cultivating a sense of purpose and belonging, reinforcing the idea that IT is not just a support function but a cornerstone of lifesaving operations at sea.
‘SAM as a Service – acting as an internal MSP’ will be delivered by Julia Veall from Vodafone VOIS. The session will dive into how Vodafone VOIS is changing the way that Software Asset Management can be delivered internally to their customers. As well as how acting as an internal MSP is empowering them to build standardised processes and customer journeys using appropriate tooling.