Contact us Co-located with the MSP Show 19-20 May 2027

What is the real difference between ITSM and ESM offerings?

We will discuss the difference between IT Service Management(ITSM) and Enterprise Service Management (ESM) offerings. What about end-user or agent experience? What are the customer expectations for ITSM and ESM tools? Would it be good if, for example, the HR department could customise the self-service portal without interactions with the IT department? From agent experience, does it make a difference if IT and HR tickets are on the same queue? Importance, for example, HR managers can view online live reports and statuses.

Date

Apr 18 2024
Expired!

Time

15:00 - 16:00

Days

Day 2

Location

Hot Topic Workshops

Company

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Speakers

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