Aaron has worked in service management for over 25 years and has a wealth of expertise in the sector. As CTO at KTSL, Aaron’s focus is on driving innovation. Through the development of applications using artificial intelligence and even augmented reality, Aaron creates smart solutions to improve ITSM. We got to know Aaron before his session at SITS…
- What tips would you give Service Desk & IT Support Professionals looking to drive their IT services forward?
• Simplify
• Consolidate and improve your data
• Show a measurable outcome to the business and leadership teams
• Focus on measurable immediate wins as well as longer term ones
- In addition to your seminar session, why would you recommend others to visit SITS?
• Lots of broad industry views in one place – makes it easier to compare and contrast
• Gives a better holistic overview of the market and what companies are looking for
• Good place to network with likeminded professionals with shared and common objectives
- What can we look forward to in your session?
• Refreshing, simple, clear take on a practical topic that many struggle to manage
• Pragmatic, authentic “delivery based” approach to solving actual problems
• Language that can be used across the business, key to gaining ‘buy in’
- What is one common misconception about the industry you would like to change?
• It’s all about process. It’s so much more about people now
• IT is technical, we work in silo’s. We have a much broader knowledge across teams now which we simply don’t leverage
5. What’s the best advice you’ve ever been given?
• IT serves the business, you have to deliver in that way
• The more boundaries you can breakdown, the more collaboration you garner, the better value your deliver
You can catch Aaron’s session ‘Build your CMDB (while AI does the heavy-lifting!)‘ on 12 May 2022 at 3pm – 3:45pm, Theatre 2 at SITS, The Service Desk & IT Support Show at ExCeL London.