IT training

Training and Development on the Mechanism of Metal Gears.

Why service desk “skills” training is not working

Service desks are not getting value from training because they try to teach skills rather than identifying motivations and encouraging the competencies of their people.  Suresh GP, managing director of TaUB Solutions says that service desks should think about what motivates each person and how to utilise their skills correctly to create a workforce capable of dealing with […]

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John Lewis offers a different path towards IT skills

Retailer John Lewis  has launched a technology apprenticeship programme in a bid to train, recruit, and encourage the next generation of IT professionals. The 18-month course will see trainees assigned to a project team while completing Java programming courses, with the intention of providing school leavers a method of gaining valuable IT skills without necessarily […]

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boss chair

Ready for the service desk hot seat?

Respected service desk expert Noel Bruton is hosting a workshop for practitioners making the difficult transition from support analyst to manager.  The one-day session: ‘Moving from IT Technician to Manager’ takes place in central Birmingham on Wednesday 17th October 2012 between 1000-1600. Bruton has decided to repeat this session after a previous workshop proved to […]

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