The SITS 2025 seminar programme offers the only free IT service management training of its kind in Europe . It’s full of practical, forward-thinking content tailored to your needs as an IT professional.

Across two days, you can access a variety of sessions from expert-led seminars, Breakfast Briefings, and Hot Topic Workshops, covering everything from agentic agents and automation to security, problem management, and career development.

The sessions are designed to offer real-world insights and solutions, equipping service desk teams and IT leaders with actionable strategies they can take back to the office.

Programme Highlights:

• Kick off with “Uncomplicate ESM: Mind the (service) gap”, where Freshworks and guest speakers from the University of Strathclyde and Princess Alexandra NHS share how they transformed disjointed services into seamless networks. Discover how to identify and bridge critical service gaps to drive faster resolutions, greater satisfaction, and operational excellence.

• In “Redefining Success”, Georgina Otubela (Brit Insurance) explores how to grow your career in a shifting landscape, tackling challenges like imposter syndrome, building mentorships, and future-proofing your role.

• A compelling session from the Maritime and Coastguard Agency – “How IT Supports Saving Lives at Sea” – shows how partnership-driven collaboration empowers teams and highlights IT’s crucial role in high-stakes environments.

• Julia Veall (Vodafone VOIS) presents “SAM as a Service”, revealing how acting as an internal MSP is helping Vodafone build standardised, tool-enabled processes that deliver consistent customer journeys.

Whether you’re in a technical, strategic, or support-focused role, the 2025 seminar programme delivers inspiration, insight, and actionable takeaways – all for free.