The Joined Up Platform: How Priory Group Unifies DEX, ITSM & Discovery

Priory Group will share how a unified service management approach—spanning DEX, ITSM, Discovery, Workspace and self healing—reduced manual effort, improved secure access, and returned time to frontline care. We’ll dive into automation patterns that work in highly regulated environments, how to use discovery data to eliminate blind spots, and practical ways to connect incident, asset, and experience data into one workflow. We’ll map the “before” and “after” service journey, show where agentic AI can safely augment tasks (without replacing the service desk persona), and quantify the impact on staff experience and patient outcomes.