Real World Resilience for Service Desk Teams

Working in IT service and support means operating in constant demand: high volumes, high expectations and little room to pause. This fast-paced, practical session explores how stress, pressure and burnout really show up in service desk and IT support teams – and how to build resilience that works in the real world, not just on paper. Blending lived experience, humour and relatable insight, Nick shares simple tools to help teams stay well, communicate clearly and perform under pressure. Attendees will leave with strategies they can use immediately to support themselves, their colleagues and the wider business.